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Office Roles – Who Am I Talking To Glendale, AZ

Most busy dental practices have lots of different staff members with unique roles. Patients may not know who all of the different people are in the office. Dental staff teams feature dental providers, dental laboratory workers, administrative workers, and billing personnel.

Our dental office provides a variety of services at Singh Smile Care - Dentist Glendale, AZ in Glendale, AZ and the surrounding area. The office workers and dental providers work together to deliver quality patient care. Our goal is for our patients to get a smooth and positive experience, from the first phone call contact when making an appointment to finishing up dental treatment.

The team of dental staff at our office works to give you the most appropriate treatment for your oral health. Learn about each type of staff member in our office and what they do. The next time you need an appointment, call us at (623) 400-6009 and witness our commitment to our patients.

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Primary Care Staff

The most familiar people patients know and interact with at the dental office are the primary care staff members: dentists and dental hygienists. These dental professionals deliver care to patients by examining the patient, taking X-rays, cleaning teeth, filling cavities, and more.

Dentists have acquired years of training to be able to diagnose and treat oral conditions and issues. Dental hygienists have also undergone several years of preparation in the field to do their jobs. These professionals have additionally taken part in clinical training experiences in their preparation. Both dentists and dental hygienists also must meet strict licensing requirements in order to treat patients.

Both dentists and dental hygienists also must meet strict licensing requirements in order to treat patients.

Back-Office Staff

Other key employees in a dental office are those working in the back. The back-office staff team mainly consists of dental assistants and dental laboratory technicians. Dental assistants may work alongside primary care staff members delivering patient care. They also work with back-office staff doing a variety of tasks related to the dental lab.

Dental lab technicians usually do not work directly with patients. Instead, they typically work in the dental lab restoring dental appliances, constructing bridges and dentures, fabricating crowns, and assembling orthodontics. Some dental lab technicians earn certifications demonstrating a commitment to high-quality lab work.

The back-office staff team mainly consists of dental assistants and dental laboratory technicians.

Administrative Staff

Patients interact frequently with the dental staff members on the administrative team. The administrative staff for a large practice may feature a big team of office workers. Administrative staff members for a dental office do not participate in the treatment or care patients get. They are instead facilitators and coordinators for scheduling, communication, and insurance paperwork.

  • Receptionist: Dental receptionists are administrative workers who primarily focus on communication. They often answer phones and take messages for dental providers. In the office, they may also greet patients and direct them to fill out paperwork.
  • Administrative Assistant: Some practices also have administrative assistants working with dental providers. Dental office administrative assistants generally are responsible for communication and office tasks for specific providers. They may also help with organizing patient files, data entry, and other essential administrative tasks.
  • Office Manager: Most dental practices have an office manager who supervises the administrative staff and tasks for the entire practice. This key position may also be responsible for recruiting staff, hiring team members, and training new employees.
Administrative staff members for a dental office do not participate in the treatment or care patients get.

Treatment Coordinator

Patients may encounter a dental office treatment coordinator. This position works with patients to give an overview for extensive dental care, such as crowns, dentures, dental implants, or bridges. Coordinators help plan out the series of appointments and give patients a financial estimate of the cost for the treatment plan. They also work with the provider to determine the optimal course of treatment for patients.

This position works with patients to give an overview for extensive dental care, such as crowns, dentures, dental implants, or bridges.

Signs That a Dentist Looks For

During the implant consultation, the dentist will conduct a thorough oral examination and most likely order dental X-rays to determine if the patient is a candidate for dental implants. The dentist will consider the gum health, bone density, and overall health of the patient during the first visit.

Gum Health

Natural teeth and dental implants work similarly, and they are both supported by the gums. If the gums are weak, eroded, or if the patient has periodontal disease, then the implant may not hold the way it should long-term. Implants are still an option with poor gum health, but additional treatment is likely necessary.

Bone Density

Dental implants replace the teeth while also preserving the natural bone. However, the jaw needs the proper amount of bone dentistry to support the dental implant. The jawbone is also essential for a firm hold of the implant, abutment, and artificial tooth. After tooth loss occurs, the bone inside the jaw begins to lose its density. Over time, this can result in the need for a bone grafting procedure to rebuild the strength and density of the jawbone. Once the jawbone is strong enough, we will begin the process.

General Health

The implant process also involves a minor surgical procedure to place the dental implant inside the jawbone. As is the case with any surgery, the patient should be willing and able to go through the process. This procedure is slightly more invasive than other replacement solutions.

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The Procedure

A dental implant procedure can take many months because it involves multiple procedures that require healing time in between. Exactly how long and how many procedures will depend on the patient's unique situation. For example, patients who need bone grafting can expect the process to take longer.

Overall, patients undergo a series of outpatient procedures, typically starting with removal of damaged teeth or any bone grafting needed to prepare the jaw. Then, the dental titanium post is placed and the patient must recover after that procedure. It is important to give the jawbone ample time to heal around the post. The final step is the placement of the replacement tooth or teeth in the form of a crown, bridge or permanent denture.

Exactly how long and how many procedures will depend on the patient’s unique situation.

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Billing Specialist

Another staff member that patients may communicate with in a dental office is the billing specialist. As part of the front-office team, this role manages billing matters for dental treatments. They are generally the person for which patients can speak with about treatment options and payment plans.

Billing specialists may be responsible for taking payments from patients, forwarding paperwork to the insurance company, and calling patients who have past-due balances. When there is a need for extensive dental treatment, the billing coordinator helps price out the treatment plan.

Billing specialists may be responsible for taking payments from patients, forwarding paperwork to the insurance company, and calling patients who have past-due balances.

Frequently Asked Questions About Dental Staff

Quality Dental Services Can Transform Your Smile

By visiting us as soon as possible, our team can help get you the professional treatment you need. Instead of waiting around and allowing the symptoms to get worse, we can provide you with treatment options.
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Dental Terminology

Administrative Assistant
Administrative Assistants in dental offices usually responsible for administrative support to specific providers in larger practices. They help organized patients files, aid in data entry and similar administrative tasks.
Dental Assistant
A dental assistant works alongside dentists and dental hygienists and assists with patient care. They also work in the lab supporting the dental technicians there.
Dental Checkup
A dental checkup is an appointment that involves cleaning the teeth, identifying any signs of infection and removing said signs of infection at least once every six months in the office.
Dentistry
Dentistry is the profession that deals with preventing and treating any diseases and aberrations of the teeth, gums, and oral cavity.
Dentist
A dentist, also known as a dental surgeon, is a doctor who specializes in the diagnosis, prevention, and treatment of diseases and conditions of the oral cavity.
Dental Hygienist
A dental hygienist is licenced to clean teeth and provide dental care services as well as take X-rays under the supervision of a dentist.
Dental Laboratory Technician
Dental Laboratory Technicians fix dental appliances and restorations. The fabricate various dental appliances and restorations using instructions from a dentist.
Office Manager
The dental office manager oversees the practice’s administrative staff and office operations. They may also be involved in hiring administrative staff and assisting with billing. They are responsible for making sure the day-to-day operations of the practice run smoothly.
Receptionist
A dental receptionist is a front desk administrative worker who answers phones, takes messages for dentists and staff, and greets patients as they enter the office. The typically assist patients in filling out paperwork.
Treatment Coordinator
A dental treatment coordinator is responsible for providing the patient an overview of a course of treatment, explaining the cost and helping them plan out the series of appointments. The TC will also follow through with the provider and patient to ensure completion of treatment.

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Dental services can vary, and each practice has its approach to technology and patient care. Every general dentist can offer routine checkups and cleanings. If you need specialized care, look for a practice that offers specialized services and advanced techniques. If you are searching for a new dental provider, let Singh Smile Care - Dentist Glendale, AZ deliver the care you need. Call us at (623) 400-6009 to learn more about our services and policies.
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  • Singh Smile Care was established in 2006.
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